Martin Schwartz Funeral Homes

Quality Service and Guidance

 

Family Satisfaction Survey

Please rate each item, on a scale of 1 to 5.  1 being NOT Satisfied and 5 being SATISFIED.

ABOUT THE FUNERAL HOME
  1. Comfort of the funeral home

  1. Variety of merchandise offered

  1. Variety of merchandise offered

ABOUT THE FUNERAL DIRECTOR

  1. Information given about funeral/cremation process

  1. Explanation of different funeral goods and services

  1. Availability to answer questions and concerns

  1. Options offered to personalize service

  1. Was patient, helpful, knowledgeable and attentive

ABOUT THE STAFF

  1. Telephone courtesy

  1. Respectfulness/Professionalism during visitation/service

  1. Flexibility to meet your needs

ABOUT YOUR SERVICE (If applicable.  If not, skip.)

  1. Preparation and appearance of your loved one

  1. Cleanliness of vehicles

  1. Respectfulness of attendants

  1. Display and handling of floral tributes

  1. Services were performed as you had arranged

  1. Overall direction and coordination of services

SUMMING UP YOUR EXPERIENCE

  1. How satisfied were you with services provided

  1. Did you bring any areas of concern to staff

  1. If so, were they handled to your satisfaction

  1. Would you recommend this funeral home to a friend or relative

  1. The price of the funeral you selected was what you expected

  1. If you haven’t pre-arranged your services, would you like information

ADDITIONAL COMMENTS

    

 

 

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